FAQ (Frequently Asked Questions)

How do I place an order?
Select your desired product, customize it if needed using our design tool, add to cart, and proceed to checkout by entering your details and payment information.

What is the typical delivery time?
Orders are processed within 2–5 business days. Domestic delivery in India takes 5–10 business days, while international delivery ranges from 10–20 business days.

Can I upload my own design for a product?
Yes, you can upload your own designs, add text, and preview the final look before placing your order using our online design tool.

What is your return policy?
Returns are accepted only for defective, damaged, or incorrect products within 7 days of delivery. Customized products are non-returnable unless faulty.

Is Cash on Delivery (COD) available?
Yes, COD is available for selected pin codes across India. Availability is confirmed during checkout.

How can I track my order?
You will receive a tracking ID and courier details via email/SMS once your order ships, allowing you to track your package.

What file formats do you accept for custom designs?
We accept high-resolution files in formats such as PNG, JPG, and PDF. Please ensure your files meet our print-ready specifications.

Can I make changes to my order after placing it?
Changes can be made within a limited time frame before production starts. Contact our support immediately for assistance.

Do you offer design support or templates?
Yes, we provide design templates and guidelines. Our support team can assist with basic file preparation to ensure print quality.

What printing methods do you use?
We use advanced digital printing technology for vibrant colors and fast turnaround, along with traditional offset printing for large quantities.